Why would you want to change payroll providers?
- Service Stinks
- Expense too expensive
- A lot of Errors
- No aid with IRS
- Lost in the Shuffle
Service Stinks. Payroll service is all about service. Then you probably aren’t getting excellent service,if you do not perceive that your business gets excellent service. Payroll providers know that their level of service has to be incredibly high. Are you getting what you were promised? Too often salesmen guarantee what production can’t deliver. Are your issues resolved,and more significantly fixed,instantly. If your account has been overdrafted and you do not get your refund in 2 business days or less you are not getting excellent service.
Expense too expensive. Are you paying more than you should? How do you tell? Get some quotes. There are a variety of free quote services on line. Google “Payroll estimates” and go from there. Often times your payroll business will negotiate with you if you feel the cost is too expensive,but not every time. Keep in mind that the major payroll businesses have an earnings maximization process. They will estimate you a price to get your business. There used to be right on the Paychex agreement a line called WIT for the sales representative to complete. WIT stood for “Whatever it Takes”. The sales representative would provide any concession to get the payroll organization on board. Payroll service is all about service. Payroll service providers know that their level of service has to be incredibly high. The local office would stealthily increase the cost every payroll or every couple of payrolls up until it reached the optimum level the local office thought it would be able to sustain.
The other thing a lot of payroll businesses do is quote you prices but do not tell you what is not included because of cost concerns. Things like an expense for: each hire,each termination,each report,each brand-new report,each non standard report,each W2,each W2 reprint,tax service,phone entry,year end reports,unneeded CDs,access costs,monthly costs and so on. If they provide you a “discount” to get your organization on board it can easily disappear.
Be careful of quotes to ensure all services are included in them and your cost is guaranteed for an amount of time. Then inspect it every pay duration to ensure it is what you expect.
A lot of errors. Mistakes are inescapable when people handle the payroll. Then you might decide to leave what ever the cost,if your service is making too many errors. Mistakes cost you in time and morale if not in real dollars. Does your payroll supplier attempt to assign blame for an error or do they just repair it. They must just repair it! Expect a fee if it really is your error and you confess it. They must take duty regardless of what they believe if you believe it is their problem and say so. Does your payroll supplier call you if they see something weird or do they just do it their way? If they do it their way you know they are not worried enough about you to make a call or send an e-mail.
Does your payroll service when provided with a letter from the IRS tell you to call your CPA? Your payroll service supplier must be a professional in getting charges abated. Do you talk to a random individual every time you call your payroll service supplier?
This is a great small payroll service company that gives personal service for Northern California small businesses:
Summing It All Up
Payroll service is all about service. Payroll service providers know that their level of service has to be incredibly high. The local office can stealthily increase the cost every payroll or every couple of payrolls up until it reached the optimum level the local office thought it could sustain so be wary.
Your payroll service supplier must be a professional in getting charges abated otherwise change your payroll service.